Trusted by the world’s leading organizations
we guarantee it.
We’re revolutionizing how membership-based organizations drive growth. Our approach combines superior member insights, innovative strategies, and seamless integrations to deliver fast, cost-effective, and sustainable results. Our strategies provide new revenue streams that drive revenue growth beyond membership fees. Remember, we don’t just promise a return on your investment—we guarantee it.
we guarantee it.
We’re revolutionizing how membership-based organizations drive growth. Our approach combines superior member insights, innovative strategies, and seamless integrations to deliver fast, cost-effective, and sustainable results. Our strategies provide new revenue streams that drive revenue growth beyond membership fees. Remember, we don’t just promise a return on your investment—we guarantee it.
Over 30 Years
For over three decades, we’ve proudly partnered with both small and large organizations. Our predictable results and satisfaction guarantee, have made us the go-to experts for Member Experience Insights, Strategies, and Training.
Over 30 Years
For over three decades, we’ve proudly partnered with both small and large organizations. Our predictable results and satisfaction guarantee, have made us the go-to experts for Member Experience Insights, Strategies, and Training.
what WE OFFER
Simply put, we provide the best Insights, Strategies, and Training to optimize Member Experience. Our services are grounded in 30 years of research into Employee Experience and Workforce Engagement mastery. Our offerings include:
what WE OFFER
Simply put, we provide the best Insights, Strategies, and Training to optimize Employee Experience. Our services are grounded in 30 years of research into Employee Experience and Workforce Engagement mastery. Our offerings include:
insights
member Insights
We deliver the most advanced member insights, moving beyond outdated methods like basic surveys and traditional feedback systems. Our proprietary Net Customer Experience® (NCX) methods and RealRatings® systems reveal insights that lead to member-centered innovations, driving new revenue, member retention and new member acquisition.
Strategy
Winning Strategies
Our tailored strategies enhance the experience for both your members and stakeholders. We leverage the best member insights, cutting-edge technologies, and straightforward implementations to deliver predictable and scalable results—guaranteed. These strategies also help you identify new profit centers, including those beyond membership fees, creating additional revenue streams.
training
member Experience Training
Member satisfaction drives every aspect of your organization’s success, from member promotion to retention and loyalty. We provide the insights, strategies, and training programs you need to lead your market in member satisfaction. Our prestigious training programs include:
ME
member experience™
Training specifically designed for member-facing stakeholders, customized to address the uniqueness of your organization and the community you serve. Available as live, live virtual, and on-demand.
CIC
Certified Impactful Communicator®
A powerful program for member-facing employees involved in presentations or member support. It emphasizes empathy, listening, and skillful communication. Available as live, live virtual, and on-demand.
mel
member experience™ leader
Exclusively for executives and top leaders responsible for member experience within their organization. This advanced program covers member insights, strategies, emerging technologies, and Human Experience Innovation™ to ensure your employees are as engaged as your members. Available as live, live virtual, and on-demand.
HXI Score
human experience innovation
Our HXI Score offers a comprehensive assessment of your organization's current competitiveness, systems, tools, processes, insights, and other key factors against an optimal state. In addition to providing your (HXI) Score, we will deliver detailed recommendations on how to enhance your Human Experience Innovation (HXI) Score, helping you attract and retain mission-critical talent and valuable customers. Our insights will also outline strategies for significantly improving innovation, strategic outcomes, and achieving broader enterprise goals.
about your Score
human experience innovation™
- Low Competitiveness 30%
- Moderate Competitiveness 60%
- High Competitiveness 80%
- Very High Competitiveness 100%
Low
Characteristics: The organization struggles with poor customer service and low employee satisfaction. It faces significant challenges in attracting and retaining both customers and talent, with high turnover rates and a lack of market presence.
Moderate
Characteristics: The organization has average performance in customer service and employee satisfaction. It maintains a stable customer base and workforce but has considerable room for improvement in both areas. It may face challenges in standing out in the market and retaining top talent.
high
Characteristics: The organization performs well in both customer service and employee satisfaction. It effectively attracts and retains customers and talent, with strong market presence and good working conditions. There is consistent engagement and a solid reputation in the industry.
very high
Characteristics: The organization excels in both customer service and employee satisfaction. It is a market leader with exceptional customer loyalty and a top employer with outstanding working conditions. It sets industry standards and is highly competitive in both attracting customers and talent.
This integrated score range provides a comprehensive view of how an organization performs overall in terms of both customer and employee competitiveness, reflecting its market position and internal health.
get my free score!
Let’s Get Started
Our straightforward process begins with a no-obligation discovery call to learn about your organization and specific goals. After our discovery call, our team evaluates your current market landscape, goals, expected outcomes, and other critical details. Once we complete our assessment, we provide you with a comprehensive proposal, based on a flat fee with a specific timeline. Our proposals eliminate budgetary overruns and clearly outline what you can expect from our work. Even if you choose not to work with us, our proposal will serve as a valuable framework for improving the experiential value you deliver to your members.
Let’s Get Started
Our straightforward process begins with a no-obligation discovery call to learn about your organization and specific goals. After our discovery call, our team evaluates your current market landscape, goals, expected outcomes, and other critical details. Once we complete our assessment, we provide you with a comprehensive proposal, based on a flat fee with a specific timeline. Our proposals eliminate budgetary overruns and clearly outline what you can expect from our work. Even if you choose not to work with us, our proposal will serve as a valuable framework for improving the experiential value you deliver to your members.
WHAT
WHAT you get
Our methods are straightforward and laser-focused on your success. With one of the largest and most versatile toolboxes in the industry, we handpick only the essential insights, strategies, and technologies that will drive your organization forward. Because we’re technology-agnostic, our recommendations are always in your best interest.
HOW
How We Provide Value
We don’t just collect data—we extract actionable insights that highlight what truly matters to your members. Backed by a 30-year track record, our strategies significantly elevate your member experience, ensuring every interaction makes a lasting, positive impact. Through our comprehensive training and deployment services, we ensure that our solutions are scalable across your organization, delivering results that last. Our clients, including top brands that have achieved unprecedented ROI, and we stand by our work with a satisfaction guarantee.
Working with Us is Fun and Easy
Our process is well-defined, with a focus on us doing the heavy lifting. We love what we do, and it shows in the results we deliver. Our projects move quickly, following straightforward and measurable steps.
We dive deep into understanding your organization, employees, and the work environment. This sets the foundation for developing a comprehensive insights strategy.
Working with Us is Fun and Easy
Our process is well-defined, with a focus on us doing the heavy lifting. We love what we do, and it shows in the results we deliver. Our projects move quickly, following straightforward and measurable steps.
We dive deep into understanding your organization, employees, and the work environment. This sets the foundation for developing a comprehensive insights strategy.
The Science Behind Our Clients’ Success
For over three decades, our groundbreaking research has fueled the success of leading organizations, becoming the foundation of our founder Nicholas Webb’s multiple bestselling books on Innovation, Leadership, and Human Experience Innovation (HXI). Our proprietary methods have empowered our clients with unparalleled insights into their customers and markets, enabling them to craft extraordinary experiential value. In today’s Human Experience Economy, the most successful organizations are those that embrace cutting-edge systems, tools, and technologies to stay ahead. Download our exclusive abstract from Nicholas Webb’s forthcoming book, on the Science of Human Experience Innovation (HXI), and learn how to revolutionize your approach to customer happiness.
The Science Behind Our Clients’ Success
For over three decades, our groundbreaking research has fueled the success of leading organizations, becoming the foundation of our founder Nicholas Webb’s multiple bestselling books on Innovation, Leadership, and Human Experience Innovation (HXI). Our proprietary methods have empowered our clients with unparalleled insights into their customers and markets, enabling them to craft extraordinary experiential value. In today’s Human Experience Economy, the most successful organizations are those that embrace cutting-edge systems, tools, and technologies to stay ahead. Download our exclusive abstract from Nicholas Webb’s forthcoming book, on the Science of Human Experience Innovation (HXI), and learn how to revolutionize your approach to customer happiness.
FAQs
frequently asked questions
We’re mainly interested in training. Can you break up your services from your three categories of Insights, Strategies, and Training?
Absolutely! We offer a comprehensive, turnkey solution that seamlessly integrates our industry-leading Insights, Strategies, and Training with the latest technologies from our partners. However, we’re always happy to customize our offerings, so if you need just one aspect of our services, we can tailor our approach to fit your specific needs.
How do you help organizations improve the Human Experience?
We collaborate closely with our clients to pinpoint the key success factors in delivering an exceptional experience for their customers, employees, patients, members, or buyers. Once these factors are identified, we craft a next-generation strategy, supported by training and deployment, to ensure your initiative’s success. If you prefer, you can choose to engage us solely for Insights, Strategies, or Training—whatever suits your needs best.
What does your free discovery session entail?
During our free discovery session, we’ll hop on a Zoom call with your team to discuss your goals and desired outcomes in detail. We’ll share some initial thoughts and advice during the session, and then follow up with a detailed proposal outlining how we can help you achieve your objectives, backed by our guarantee.
How much do your programs cost?
Because all our programs are fully customized to meet the unique needs of each client, our pricing can vary widely. That’s why we can’t provide a quote before an initial discovery call. But don’t worry—our team is passionate about what we do, and we’re not pushy. Once we understand your needs, we’ll present a proposal that allows you to compare our services with others in the market.
What is your guarantee?
We’re committed to delivering exactly what we promise, and our guarantee reflects that. You’ll receive a detailed proposal with specific steps outlining the services we provide, along with a timeline for delivery. While we guarantee to fulfill our commitments as outlined, please note that we don’t guarantee specific results, as the ultimate adoption of our services depends on factors beyond our control.
How do I get started?
It’s easy! Just reach out to us to schedule a convenient time to meet with our team. This initial meeting will help you determine if we’re the right fit for your organization. If you like what you see, we’ll put together a proposal and, ultimately, an onboarding plan tailored just for you.
FAQs
frequently asked questions
We’re mainly interested in training. Can you break up your services from your three categories of Insights, Strategies, and Training?
Absolutely! We offer a comprehensive, turnkey solution that seamlessly integrates our industry-leading Insights, Strategies, and Training with the latest technologies from our partners. However, we’re always happy to customize our offerings, so if you need just one aspect of our services, we can tailor our approach to fit your specific needs.
How do you help organizations improve the Human Experience?
We collaborate closely with our clients to pinpoint the key success factors in delivering an exceptional experience for their customers, employees, patients, members, or buyers. Once these factors are identified, we craft a next-generation strategy, supported by training and deployment, to ensure your initiative’s success. If you prefer, you can choose to engage us solely for Insights, Strategies, or Training—whatever suits your needs best.
What does your free discovery session entail?
During our free discovery session, we’ll hop on a Zoom call with your team to discuss your goals and desired outcomes in detail. We’ll share some initial thoughts and advice during the session, and then follow up with a detailed proposal outlining how we can help you achieve your objectives, backed by our guarantee.
How much do your programs cost?
Because all our programs are fully customized to meet the unique needs of each client, our pricing can vary widely. That’s why we can’t provide a quote before an initial discovery call. But don’t worry—our team is passionate about what we do, and we’re not pushy. Once we understand your needs, we’ll present a proposal that allows you to compare our services with others in the market.
What is your guarantee?
We’re committed to delivering exactly what we promise, and our guarantee reflects that. You’ll receive a detailed proposal with specific steps outlining the services we provide, along with a timeline for delivery. While we guarantee to fulfill our commitments as outlined, please note that we don’t guarantee specific results, as the ultimate adoption of our services depends on factors beyond our control.
How do I get started?
It’s easy! Just reach out to us to schedule a convenient time to meet with our team. This initial meeting will help you determine if we’re the right fit for your organization. If you like what you see, we’ll put together a proposal and, ultimately, an onboarding plan tailored just for you.
FREE
Human Experience Innovation (HXI) Master Class
Listen to our one-hour “Human Experience Innovation” Master Class to learn how to leverage these powerful principles to drive enterprise excellence.
FREE
Human Experience Innovation (HXI) Master Class
Listen to our one-hour “Human Experience Innovation” Master Class to learn how to leverage these powerful principles to drive enterprise excellence.
ALL OF IT
Do you need the works?
We offer specialized, turnkey fractional Chief Membership Experience Officer (CMXO) services, coupled with a complete range of Membership Experience (MX) solutions to help your Membership Executives and Leaders enhance member engagement and growth.
ALL OF IT
Do you need the works?
We offer specialized, turnkey fractional Chief Membership Experience Officer (CMXO) services, coupled with a complete range of Membership Experience (MX) solutions to help your Membership Executives and Leaders enhance member engagement and growth.
OUR CLIENTS
