drive rapid growth
and innovation
in the Human Experience™ Economy
hx
human experience™
innovation
hx
human experience
innovation™
Consulting and Training Services
Please contact us for training in the following areas:
Consulting services in business organization and management
- management training for employee interactions
- organizing your business for encouraging innovation and teamwork
- managing time/effort in managerial environments
- managing client/customer expectations – and much more
human experience™
Training Services
Please contact us for consulting and training in the following areas:
Consulting services in business organization and management
- management training for employee interactions
- organizing your business for encouraging innovation and teamwork
- managing time/effort in managerial environments
- managing client/customer expectations – and much more
OUR
services include
us
what we do
human experience™
HXI Score
human experience innovation™
about your Score
human experience innovation™
- Low Competitiveness 30%
- Moderate Competitiveness 60%
- High Competitiveness 80%
- Very High Competitiveness 100%
Low
Characteristics: The organization struggles with poor customer service and low employee satisfaction. It faces significant challenges in attracting and retaining both customers and talent, with high turnover rates and a lack of market presence.
Moderate
Characteristics: The organization has average performance in customer service and employee satisfaction. It maintains a stable customer base and workforce but has considerable room for improvement in both areas. It may face challenges in standing out in the market and retaining top talent.
high
Characteristics: The organization performs well in both customer service and employee satisfaction. It effectively attracts and retains customers and talent, with strong market presence and good working conditions. There is consistent engagement and a solid reputation in the industry.
very high
Characteristics: The organization excels in both customer service and employee satisfaction. It is a market leader with exceptional customer loyalty and a top employer with outstanding working conditions. It sets industry standards and is highly competitive in both attracting customers and talent.
This integrated score range provides a comprehensive view of how an organization performs overall in terms of both customer and employee competitiveness, reflecting its market position and internal health.
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real
results
predictable
Revenue Growth
Achieve consistent and scalable increases in revenue.
Employee
Engagement
Attract, Retain, and Inspire the best employees.
Customer
Loyalty
Grow sales, reduce cancellations, and attract the best customers.
Market
Leadership
Achieve consistent and scalable increases in revenue.
Improved
Reputation
Attract, Retain, and Inspire the best employees.
Core
Competency dev.
Grow sales, reduce cancellations, and attract the best customers.
Insights
Strategies
Implementation
customer experience
In today’s competitive market, exceptional Customer Experience is the key to differentiating your brand and fostering loyalty. We equip you with the best Insights, Strategies, and Training programs to transform customer interactions at every touchpoint. With our expertise, you can turn customer satisfaction into a powerful driver of predictable and sustainable growth, making us your best choice for CX improvement. Our services include: Insights, Strategies, and Certification Training.
employee experience
Attracting, retaining, and inspiring top talent is crucial for any organization’s success. We specialize in enhancing Employee Experience through innovative Insights and Strategies tailored to your unique needs. Our comprehensive Training programs empower leaders to create a positive, engaging work environment that boosts productivity and job satisfaction, positioning us as your ideal partner for EX transformation. Our services include: Insights, Strategies, and Certification Training.
member experience
patient experience
Delivering outstanding Patient Experience is vital for healthcare providers aiming to improve outcomes and satisfaction. We provide cutting-edge strategies, insights, and training programs that revolutionize the way patients perceive and interact with your services. Our commitment to excellence and innovation makes us the top choice for healthcare organizations seeking to enhance PX. Our services include: Insights, Strategies, and Certification Training.
sales
experience
Optimizing the Sales Experience is essential for driving revenue and building long-term client relationships. We offer tailored strategies and training programs that refine every aspect of your sales process, from initial contact to post-sale support. Our unique approach ensures that your sales team delivers exceptional service and achieves higher conversion rates, establishing us as the best partner for improving the buyer’s experience. Our services include: Insights, Strategies, and Certification Training
OUR CLIENTS
Best Insights
We offer a complete suite of early-stage assessment and ideation services to help optimize technologies for successful commercialization, ensuring your innovation is on the right track from the beginning.
No creepy salesperson
If you would like to schedule a free discovery call to learn more about what we can do specifically for your organization, simply reach out to us. You will never speak with a salesperson. If you would like a proposal for our work, we will gladly send you one. Once you receive your proposal, we will simply allow you to get back to us if you’re interested. Zero pressure, and we always try to leave everyone that we engage with better than we found them, whether you become a client or not. It’s just that simple.
Targeted Strategies
Based on these insights, we craft a highly targeted strategy tailored to your organization, and marketplace. Our approach is designed to deliver predictable and scalable returns on investment, ensuring that each initiative aligns with your business goals and drives sustainable initiative results, and growth.
Pricing that’s transparent and fair
We provide a turnkey solution on a flat-fee basis. You will never go over the proposed budget, and we include everything necessary to ensure your success. Our fees are a fraction of the cost of mid to large research, consulting, and training firms. The bottom line is, you’ll never have a budget overrun, and you will always get extremely high value at an affordable price. However, don’t let our competitive pricing fool you. We have the best research and the best tools derived from multiple number-one-selling books across the spectrum of Human Experience Innovation™.
Successful Implementation and Scalability
We don’t just hand over a strategy; we work closely with your team to implement it effectively. Our best-in-class Certification Training Programs, including our Certified Human Experience Professional® Training. This equips your leaders and staff with the skills and knowledge needed for ongoing success. Our proprietary Happiness as a Strategy® program provides a continuous improvement cycle, better human insights, better human strategies, and better implementation and training, ensures that your organization remains agile and competitive..
We love what we do, and we guarantee our work
We love the fact that we wake up every day to serve our clients in a way that fosters human connection and happiness. Witnessing the incredible impact that our work has on real humans is why we do the work we do. Our work is handcrafted, 100% customized, and delivered with one singular goal: to ensure that our clients achieve a measurable return on their investment with us.